"Information - Terms & Conditions "
Your use of this web site is on condition that you ("Tour Participant")
accept without variation the terms and conditions set out herein which
may be varied by us ("Dream Vacations (Pvt) Ltd.,") from time
to time without notice to you.
Your use of this web site constitutes your agreement to all the terms &
conditions in force for the time being as set out herein. If you do not
agree to any part of the following terms or conditions, you must not use
this web site
You represent & warrant that:
You are of sufficient legal age to use this web site in accordance with
all terms & conditions herein and to create binding legal obligations
for any liability you may incur as a result of the use of this web site
You are financially responsible for all uses of this web site by you.
All information supplied by you in using this web site is true and accurate.
You will not post or transmit any unlawful, threatening, libelous, defamatory,
obscene, indecent, inflammatory, pornographic or profane material or any
material that could constitute or encourage conduct that would be considered
a criminal offence, give rise to civil liability, or otherwise violate
any law;
You will not use this web site to make any speculative, false or fraudulent
reservation or any reservation in anticipation of demand.
All contents of this web site are:
Copyright © Dream Vacations (Pvt) Ltd., 87/1, 1st Floor, Galle Road,
Mount Lavinia 10370 Sri Lanka.
Dream Vacations (Pvt) Ltd., retains all rights (including, but not limiting
to trademark rights, copyright and patent rights) with respect to all software
and underlying information or material available through this web site
You are not to download, copy or otherwise export or re-export any software
or underlying information or material available through this web site,
except to the extent that such downloading or copying occurs in the course
of using this web site in accordance with our written instructions or otherwise
as expressly permitted in this agreement.
Your use of this web site is at your sole risk. This web site (including
the products and services) is provided 'as is' basis and you assume total
risk and responsibility for your use of this web site
To the maximum extent permitted by law, Dream Vacations (Pvt) Ltd., specifically
disclaims all warranties, express or implied, in respect of this web site
including, but not limited to, merchantability, fitness for a particular
purpose, non-infringement of intellectual property or other property rights
or compatibility between this web site and any software and hardware.
Dream Vacations (Pvt) Ltd., neither warrants nor makes any representations
regarding the accuracy or completeness of this web site or of any of the
data or information contained in this web site or that of the use of this
web site will be uninterrupted or error free or that any information, data,
content, software or other material accessible through this web site will
be free of bugs, viruses, worms, trojan horses or other harmful components.
The information contained in this web site is subject to change without
notice.
Dream Vacations (Pvt) Ltd., shall not be liable for any direct, indirect,
special, incidental or consequential damages arising out of or in any way
connected with the use of or inability to use this web site, or the information,
products and services obtained through this web site, the submission of
any personal information, including, but not limited to, bank and credit
card details, the performance or non-performance of Dream Vacations (Pvt)
Ltd.,, or any unauthorized access or breach of security into this web site
through the internet or otherwise arising, whether based on contract, strict
liability, tort (including negligence), product liability or otherwise
even if Dream Vacations (Pvt) Ltd., has been advised of the possibility
of such damages.
Notwithstanding anything to the contrary in this agreement, the liability
of Dream Vacations (Pvt) Ltd., shall in no event exceed, in the aggregate,
Sri Lankan Rupees Five Thousand Only.
The disclaimer and limited liability of Dream Vacations (Pvt) Ltd., as set out in this agreement are fundamental elements of the basis of the bargaining between you and Dream Vacations (Pvt) Ltd., and you agree that Dream Vacations (Pvt) Ltd., would not otherwise be able to offer the products and services on its present basis without such limitations. This clause shall survive any termination of this agreement.
Dream Vacations (Pvt) Ltd., also called 'Dream Vacations' the ' Destination
based Tour Operator', or ' Tour Operator' acts only as an agent for
the persons or companies providing accommodation or other services, also
called 'Service providers' or 'Suppliers' and Dream Vacations (Pvt) Ltd.,
issues all coupons, vouchers, tickets or other documents on the Service
Providers’ terms & conditions.
You acknowledge that neither Dream Vacations (Pvt) Ltd.,, nor its subsidiaries,
affiliated companies, servants or agents shall be responsible or become
liable in contract or tort for any injury, damage, loss, delay to person
or property, additional expenses or inconvenience caused directly or indirectly
by any Service Provider or by "force majeur" or other events
beyond Dream Vacations (Pvt) Ltd.,' control., including, but not limited
to war, terrorism, civil disturbance, pilferage, delays, severe weather,
Acts of God, Acts of Government, accidents to or failure of machinery,
equipment, vehicles or industrial disputes.
Dream Vacations (Pvt) Ltd., shall not be liable for, or responsible to
any Tour Participant in the event of dissatisfaction with the standard
of service or accommodation provided by any Service Provider or be liable
or responsible for any disappointment, distress or lack of enjoyment arising
from any act or omission whatsoever.
Under no circumstances is Dream Vacations (Pvt) Ltd., to be construed as
a carrier under contract for safe carriage of you or your baggage and belongings.
You agree that it is your responsibility to take a holiday insurance policy (these could be organized in the respective country, prior to commencement of travel).
All rates are quoted in European Euro, or in equivalent currency. The
rates include value added tax of fifteen percent (15%) and service charge
of ten percent (10%), (where applicable). Rates are per person, sharing
twin/ double basis for package tours (a supplement for single room is applicable),
per person basis for excursions, Ayurveda packages & transfers; per
room, per night basis in case of hotel reservations booked individually
other than a packaged stay. Rates do not Include International airfare.
Rates are based on currant rates of exchange and are subject to change
without prior notice due to fluctuations of exchange rates and increase
in taxes. Published rates therefore may vary and are guaranteed only at
the time of booking.
Due to currency regulations in Sri Lanka, credit card charges cannot be
made in foreign currency. Dream Vacations (Pvt) Ltd., will therefore apply
the daily exchange rate on the day of your payment and convert our guaranteed
rate of Euro to Sri Lankan Rupees. Your credit card company may however
charge your account with the daily exchange rate applicable on account
date.
Dream Vacations (Pvt) Ltd., cannot be held accountable for any differences
due to different exchange rates applied by different financial institutions
and/ or different dates. Refunds for price fluctuations are not possible
since our charge is based on the exchange rate applicable on the day of
payment.
Accommodation is provided as described in each tour plan. Accommodation
is usually in a shared twin-bed room with a supplementary charge for single
occupancy. Tour participants should note that, some of our nature & adventure
trips include traveling to remote or undeveloped outstation destinations,
hotel accommodation of International tourist standard may not exist & facilities
are rudimentary. Sleeping huts & tents are simple & often lack
Western-style toilets or bathing facilities. In such places, tour participants
will be provided with the best available facilities.
The package price may include meals as specified in each tour programme.
All included meal arrangements are simple such as set menu meals or packaged
lunch.
Air-conditioned transportation is provided for most trips, Explorer! trips
are usually done with the windows open. Services of an English speaking
guide driver, inclusive of his subsistence will be provided for parties
up to 7 persons. Services of a Guide lecturer will provided for parties
of 8 persons and above. This is subject to vary from tour to tour.
Our Independent and self-Navigated tours include a limit on the mileage
and time that could be utilized for each tour. Any excess mileage and/
or extra time utilized has to be paid to the chauffeur/ guide at end of
each day.
Airfare, Airport taxes, airport transfers (unless indicated in individual tour descriptions), cost of visas or other documentation, personal holiday insurance, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, telephone or communication charges or any item of a personal nature.
Children between 2 and 6 years are given a discount of 80 percent of
the per person, adult rate, while children between 7 to 12 years old are
given 70% discount of the per person adult rate on transfers, excursions,
and package tours provided they share room with two adults.
A maximum of two children per party are granted such discounts. Children
who require their own rooms are charged as adults.
By paying for & obtaining services for a transfer, excursion, or
package tour, you the tour participant) automatically become a 'member'
enjoying the benefits of the particular product or service.
The Tour Manager/ leader/ interpreter may, at his or her discretion, require
you to withdraw from any tour or activity, if the Tour Manager/ leader/
interpreter deems your conduct offensive or a nuisance to other tour participants,
behave in a manner disrespectful to the local culture & customs, causes
destruction to local flora & fauna and/or engage in conduct that would
be considered a criminal offence, give rise to civil liability, or otherwise
violate the law of the country.
Dream Vacations (Pvt) Ltd., shall have no liability to any tour participant
required to withdraw from any tour.
Due to the somewhat strenuous nature of some active/ adventure programs,
it requires that you be reasonably fit, & thus some tours may be unsuitable
for children & the elderly. Some trips like canoeing & rafting
may require your ability to swim. These requirements will be indicated
with each tour.
All products & services offered on this web site are subject to availability
and acceptance, at the discretion of the supplier of such product or service.
In the event a product or service booked by you is not available, Dream
Vacations (Pvt) Ltd., shall use it's reasonable endeavours to suggest an
alternative product or service of similar pricing and quality.
Where the product or service is either not available or our suggested alternative
(where applicable) is not acceptable to you but is fully paid, we shall
make a refund in accordance with our refund policy.
If you fail to accept our suggested alternative product or service by the
specified deadline, we reserve the right to cancel our tentative booking
of the same.
Payment could be made by an on line or off line method acceptable to
Dream Vacations (Pvt) Ltd,. Pre-payment required in full, 30 days prior
to arrival. Some trips could be booked by paying an advance deposit of
30%. Those tours that could be booked by paying an advance deposit of 30%
will be indicated separately. The balance 70% must be paid in Euro cash
or credit card acceptable to Dream Vacations (Pvt) Ltd., on landing in
Sri Lanka or prior to commencement of tour.
All fees, interest or bank charges in arranging Tele-transfer, wire transfer,
bank draft or other money transfer method through a financial institution
must be borne by you.
In the event of ‘No Show,’ the tour participant will be held
responsible for payment computed at the equivalent for full length of stay.
Due to the nature of some tours featured, changes may occur, without
notice to the stated content or schedule of itineraries. Such changes are
due to seasonal weather conditions or local operational limitations beyond
the contractors' control.
Dream Vacations (Pvt) Ltd.,, reserves the right to cancel the whole or
any part of a tour at any time as a whole or any part of a tour at any
time as a result of force majeur or for reasons outside Dream Vacations
(Pvt) Ltd.,' control, including but not limited to the failure of any third
party to perform.
Dream Vacations (Pvt) Ltd., shall not be liable for damages of any kind
arising out of any failure or delay by Dream Vacations (Pvt) Ltd., in performing
any or all of our obligations contained herein or in respect of any product
or service if the failure or delay is due to circumstances or cause beyond
our reasonable control.
Cancellation must be in writing and sent by you/ your travel agent who
made the booking. Cancellations take effect from the date the written
notice is received. No refund in full or in part will be given for unutilised
services in the package(s) once you commence using the product or service.
| number of days cancellation notice received prior to commencement of tour/ hotel stay | Cancellation fee of total Invoice value | Plus third party processing fee, bank charges and handling fee |
| 21 days before commencement | 15% | € 10 |
| 21 - 14 days before commencement | 20% | € 10 |
| 14 - 07 days before commencement | 50% | € 10 |
| 7 - 3 days before commencement | 75% | € 10 |
| 1 - 3 days before commencement (including arrival day) | No refund |
This web site may contain hyperlinks to web sites operated by parties other than Dream Vacations (Pvt) Ltd,. The inclusion of hyperlinks to such web sites does not imply Dream Vacation's endorsement of such web sites nor any association with their operators. Dream Vacations (Pvt) Ltd., is not responsible for the contents of other web sites
It is strongly recommended that you take out a holiday and health insurance policy (these could be organized in the respective country, prior to commencement of travel).
Smoking is strictly prohibited in the vehicle & within Nature Reserves. However, regular comfort stops are made on traveling days during tour.
Dream Vacations (Pvt) Ltd., does not endorse any shops nor do we have any association with their operators. Dream Vacations (Pvt) Ltd., do not accept any responsibility for quality, value, reliability or authenticity of any goods that you may purchase while on tour, nor is Dream Vacations (Pvt) Ltd., liable in any way whatsoever for any arrangement you may make to post, courier, freight or ship such purchases.
You shall indemnify and keep Dream Vacations (Pvt) Ltd., indemnified against all claims, demands, actions, proceedings made or brought against Dream Vacations (Pvt) Ltd., arising from the use of this web site and/ or any breach of any term or condition by you.
No joint venture, partnership, employment or agency relationship exists between you and Dream Vacations (Pvt) Ltd., as a result of this agreement or your use of this web site
No person, other than a director, or an officer of Dream Vacations (Pvt) Ltd., authorized in writing, may vary, add or waive any term or condition in this document set forth in the proceeding provisions. Dream Vacations (Pvt) Ltd., reserves the right to vary these terms of use.
This contract, regardless of where it is performed, shall be governed
by and construed in accordance with the laws of the Democratic Socialist
Republic of Sri Lanka.
All disputes and contradictions appeared as a result or due to the present
Contract shall be settled by negotiations between Dream Vacations (Pvt)
Ltd., and yourself.
In case of impossibility to settle contradictions you submit to the non-exclusive
jurisdiction of the Commercial High Court of Western Province in Sri Lanka
or any other Court in Sri Lanka that will have jurisdiction to hear and
determine matters where the cause of action arises out of a commercial
transaction in the judicial district of Colombo without any restriction.
The decision arrived in such a court shall be final and binding for both
parties.
